Refund policy

At NectarDell, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. This Refund Policy outlines the terms and conditions for returns and refunds for items purchased from our online store, including Shirts, Skirts, Pants & Trousers.

1. Eligibility for Refunds

To be eligible for a refund, please ensure that:

  • The item was purchased within the last 30 days.
  • The item is unused, unworn, and in the same condition that you received it.
  • The item is in its original packaging with all tags attached.
  • You have proof of purchase (order confirmation email or receipt).

Certain items are non-refundable, including:

  • Items marked as final sale.
  • Gift cards.
  • Items damaged due to misuse or normal wear and tear.

2. How to Request a Refund

To initiate a refund, please contact our support team at [email protected] with your order number and reason for return. Our team will provide you with further instructions, including the return shipping address.

Please do not send your purchase back to the manufacturer.

3. Return Shipping

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Processing Your Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again first. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product in a different size or color, please contact us at [email protected].

7. Contact Us

If you have any questions about our Refund Policy, please contact us at [email protected].